Effective: July 1st, 2015

User Agreement

These are the terms and conditions you must agree to prior to using our services.

This User Agreement ("Agreement") is a contract between you, Griffin Management Inc., doing business as Payza.com, (“Payza.com” or “Payza”), iCareCard and/or SynapsePay (our financial partners) that applies to your use of the third-party payment processing service and any related products and services ("Service") available through www.Payza.com ("Site"). Cards and Accounts are administered by iCareCard and/or SynapsePay. Please see the Additional Terms below. If you do not agree to be bound by the terms and conditions of this Agreement, you may not use this Site or any of the Services.

Payza may amend this Agreement at any time by posting a revised version on the Site. Except as stated, all amendments will be effective 30 days after they are posted on this Site. Notices of upcoming changes will be posted on our blog and on notification pages posted in your account online.

In this Agreement, "you" or "your" means any person or entity ("Users") using the Service. Unless otherwise stated, "Payza", "we" or "our" “us” will refer collectively to Griffin Management Inc., SynapsePay and/or iCareCard Inc. (see section 11), their officers, directors, agents, partners, subsidiaries, joint ventures, employees and third-party suppliers.

By entering into this agreement, you agree to the terms of service of SynapsePay (our banking software provider) found here which are incorporated herein by reference


Table of Contents

  1. Eligibility
  2. Liability
  3. Agency Relationship
  4. Account Information
  5. The Resolution Center
  6. Acceptable Use and Activities Not Allowed
  7. Regulated Account Types and Industries
  8. Closing Accounts and Limiting Account Access
  9. Countries Not Supported
  10. Anti-Money Laundering and Counter Terrorist Financing Policy
  11. Additional Terms
  12. Dormant Accounts
  13. Glossary

  1. Eligibility

    To use the Service, you must register through the Site for a Starter, Personal or Business account (each an "Account"). A single User may hold only one Starter account, along with unlimited Personal accounts. A single Business account can be assigned to only one registered business.

    Both Sellers and Buyers of products and services ("Products") can use the Service. Unless otherwise stated, all provisions in this Agreement apply to both Sellers and Buyers.

    You agree that any information you give to us ("User Information") will stay in our records unless otherwise agreed upon.

    1. Warranties

      You represent and warrant that all of the following are true of you and, in the case of a business account, your affiliates, from your entry into this Agreement until the termination of your Account:

      • If you are an entity other than an individual, you have the legal capacity to enter into this Agreement and perform the obligations represented within it.
      • If you are an individual, then you are at least 18 years of age and do not require the consent, approbation or approval of any other person or entity to conclude a contractual obligation of the type represented in this Agreement.
      • Your execution of and performance under this Agreement in no way violates any legal obligation of the Seller, including any agreement between or among Seller(s) and any third party(ies).
      • If you are a Seller, you sell through your website only Products that are available for delivery in the normal course of your business.
      • You offer Products for sale only if you have the legal right to market and sell such Products in all applicable jurisdictions.
      • You maintain the value and reputation of Payza to the best of your ability.
      • You conduct your business affairs according to the terms and intent of this Agreement and in compliance with all applicable laws and regulations.
      • You do not use our Services for any activities considered fraudulent or illegal under any laws or regulations in any applicable jurisdiction.
      • You do not permit or authorize any other person or entity to use our Services without our written consent.
      • You transmit to us only information and data that has been collected and transmitted in full compliance with all applicable personal information laws, such as applicable laws concerning the storage or transfer of personal information, including, but without limitation, the following:
        • The Act Respecting Access to Documents Held by Public Bodies and the Protection of Personal Information, R.S.Q., c. A - 2.1.
        • The Act Respecting the Protection of Personal Information in the Private Sector, R.S.Q., c. P - 39.1
        • An Act Respecting Health Services and Social Services, R.S.Q., c. S - 4.2.
        • Privacy Act, R.S.C., c. P - 21.
        • Personal Information Protection and Electronic Documents Act, R.S.C., c.6.;
      • If you are a Seller, you have had ample opportunity to obtain legal advice regarding the legal effects of this Agreement. You can deliver your full legal name, street address, telephone number and email address by postal mail or email to your Buyer(s) and grant us access to records of this correspondence.

    You will refrain from using abusive and vulgar language with our employees, whether through email, phone or live chat support. Abusive conduct will not be tolerated and will result in account termination.

  2. Liability
    1. Our liability

      If you have a dispute with one or more Users, you release us from any and all claims, demands and actual/consequential damages related to your transaction(s) with said User(s). We provide our services "as is" without any warranty or condition.

      Payza makes reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, credit cards and check issuances are processed promptly. We make no representations or warranties regarding the amount of time needed to complete transactions because our Service is largely dependent upon many factors outside of our control.

      Under no circumstances will we be liable for any lost profits, special, incidental or consequential damages arising out of or in connection to the Site, our Service or this Agreement.

      You agree to indemnify and hold us harmless from any claim or demand, including attorneys’ fees, made or incurred by any third party due to or arising out of your breach of this Agreement, by the documents it incorporates or by your violation of any law or third-party rights related to your use of the Service.

      You agree that if either you or we begin litigation or arbitration, the prevailing party is entitled to recover reasonable attorneys’ fees and any other costs incurred in addition to any other relief to which the prevailing party may be entitled.

      You agree to indemnify and hold us harmless for unauthorized transactions. It is very important to contact us immediately if you believe your account has been compromised or if someone has transferred money through your account without your permission. Notifying us as soon as possible will limit your liability.

    2. Your liability

      If you do not report unauthorized transactions in your account, you will be liable for any resulting damages. We will do what we can to recover the funds, but if we are unable to recover them, you will assume responsibility for the losses.

      Your Payza.com account is protected by a password and a Transaction PIN. As long as you keep the password and PIN confidential, no one will be able to access the information in your Payza.com account which can be used to access the funds held in the virtual Account. If a member shares their password or Transaction PIN with others or allows others to discover and use their password and Transaction PIN with the Account, the account holder is giving access to the information in the Payza.com Account and consequently to the funds held in the virtual Account and assumes all responsibility for transactions in this account.

      You are responsible for performing your due diligence on any Sellers with whom you plan on doing business. If you neglect to perform due diligence on a Seller and do not receive an item you paid for or receive an item that does not appear as the Seller described it, you will be liable for any resulting damages. However, if you file a transaction dispute via the Resolution Center, we will work to mediate a resolution that will benefit all parties involved.

  3. Agency Relationship

    Payza, a third party service provider to iCareCard provides third-party payment information processing services and carries out related actions on your behalf. At all times, your funds are held in a Virtual Account and not in any accounts held or controlled by Payza. You acknowledge that Payza provides a payment information processing service and does not provide any banking services as it does not hold or control any of the funds.

    By initiating and sending payments through the Service or adding funds to your balance, you appoint Payza as your agent to authorize the debiting of the funds on your behalf and transfer them to the designated receiver. When a payment is made, we will processes the funds on your behalf through the banks or institutions that hold your funds, once initiated, you will not be able to withdraw those funds or send the funds to any other User unless the initial transaction is canceled.

    When you receive funds through the Service, we processes the funds on your behalf through the banks or financial institutions that hold your funds.

    Funds received in your Account are held in a Virtual Account administered by iCareCard.

    You may, from time to time, authorize us to transfer your funds through the Site, but any such transferee must be registered for the Service.

    We do not have any control over the Products that are paid for with our Service. We cannot ensure that a Buyer or a Seller will complete their transaction as we are not a party to any transaction between Users. Instead, each User agrees to use the Services of their own accord. Furthermore, we reserve the right to correct any processing errors that may occur.

  4. Account Information
    1. Verification

      We encourage Users to become verified for the security of our network. We may ask our members at anytime to become verified to comply with the Bank Secrecy Act, the Patriot Act and any other applicable Anti-Money Laundering and Anti-Terrorist Financing Legislation. You agree to complete account verification procedures upon our request. If you refuse to complete account verification, your account may be suspended regardless of any or all pending or unsettled transactions.

      You authorize us, directly or through third parties, to make necessary inquiries to verify your identity. However, Payza cannot and does not guarantee any User’s identity and makes no representation or warranty to you regarding the identity of any given User.

      At any time, we may ask you to complete the necessary verification measures to authenticate your identity. If you are a Business account holder, we may ask for a proof of ownership, such as an Article of Incorporation, General Business Registration, a Certificate of Good Standing, Doing Business As or a Tax Registration document, to verify your business. If you wish to use Payment Buttons or receive credit card payments through your website(s), you must submit each of your websites to the Website Review process. Upon approval, you will then be able to integrate the payment buttons and thus receive payments through your website(s). If, however, you do not submit your website(s) to the Website Review and receive website approval from us, you will not be able to receive payments through your website(s).

      Verification measures for members include but are not limited to the following:

      • Bank Account Confirmation
      • Credit Card Validation
      • Phone Validation

      Verification measures for US and International members include but are not limited to the following (two of three for US members and one of two for International members):

      • Bank Account Confirmation (US only)
      • Credit Card Validation
      • Phone Validation
      1. Business Account Verification

        If you are a Business account holder, you are required to submit verification documents to add funds, withdraw or send money. You are able to receive money without being verified, but you will not be able to access it until your account is verified. Aside from submitting a proof of address and photo ID, you will be required to submit a Proof of Ownership for your business, such as one of the following:

        • Article of Incorporation
        • General Business Registration
        • Certificate of Good Standing
        • Doing Business As
        • Tax Registration
    2. Account Types and Associated Fees

      There are three Payza Account types: Starter, Personal and Business. The Starter account is our introductory account for which receiving fees are waived for up to $400* a month and $2000 cumulatively. The Personal and Business accounts are free to use, barring the low receiving fees outlined on the Site.

      Choosing the appropriate account type is important to avoid additional fees. Any Seller must open a Business account and choose the correct category for their business. Failure to select the appropriate account can result in closure of your account or additional fees being charged to your account.

      * Or equivalent currency.

    3. Receiving Limits

      For verified and unverified Starter accounts, you can receive up to $400 a month and $2000 in a lifetime. Whether verified or unverified, you must upgrade your account to Personal to receive more than $400 a month and $2000 in a lifetime.

      For verified Personal accounts, you can receive an unlimited amount of funds. If your account is unverified, you can still receive funds, but you will be required to verify your account to send or withdraw your funds.

      For verified Business accounts, you can receive an unlimited amount of funds. If your account is unverified, you can still receive funds, but you will be required to verify your account to send or withdraw your funds.

      1. Receiving Checkout Payments

        In order for your website(s) to receive checkout payments, you must submit your website(s) to the Website Review. We will verify that all of your websites receiving checkout payments are compliant with our operating policies and standards. Upon approval, you will then be able to incorporate the Payment Button into the checkout portion of your website(s) and you will then be able to receive payments via credit card or e-wallet immediately.

    4. Sending Funds

      Sending money is free with a Personal Starter, Personal or Business account. We assume no responsibility for Products purchased through the system. We provide a secure medium through which to make payments online. The Seller assumes all liability for the Product being sold, and understands that the Products are purchased at your own risk. If you encounter any problems with the Seller’s Products, you should contact Customer Service immediately to assist you in resolving this problem following the Resolutions process outlined in section 5.0.

      1. Refusing Transactions

        If you send money to another User, they do not have to accept the funds. This means a User may return money sent to them back to the sender. You agree that we will not be held responsible for damages resulting from a User’s refusal of a transaction.

      2. Sending Limits

        For verified Starter accounts, you can send an unlimited amount of money at one time. If your account is unverified, you will be able to send a limited amount of funds as we impose monthly and yearly limits until you verify your account.

        For verified Personal accounts, you can send an unlimited amount of money at one time. If your account is unverified, you will be able to send a limited amount of funds as we impose monthly and yearly limits until you verify your account.

        For verified Business accounts, you can send an unlimited amount of money at one time. If your account is unverified, you will be able to send a limited amount of funds as we impose monthly and yearly limits until you verify your account.

    5. Loading Money

      You can load funds to your account by bank transfer, credit card, certified check, cashier’s check, money order or bank wire, and then spend your money anywhere you like while keeping your personal information confidential.

      In compliance with Anti-Money Laundering and Anti-Terrorist Funding Legislation, certain limits will be imposed on loads into accounts whether verified or unverified and depending on the loading method. It is strictly forbidden to add cash funds directly to your account and will result in the immediate termination of your account.

      You agree to provide us with your own banking information. We do not allow loads by third parties for security reasons. You must initiate your own bank transfers and wires from your own bank.

      1. Returned Loads

        If you load funds by bank transfer and the amount is unpaid due to non-sufficient funds, a closed account or a stopped payment, you will be liable to pay a $25 fee per incident. Please ensure that you provide accurate data before initiating a bank transfer.

    6. Withdrawing Money

      You have the option of withdrawing to your bank account by bank transfer or bank wire or by requesting a check, according to the services available in your country.

      In compliance with Anti-Money Laundering and Anti-Terrorist Funding Legislation, certain limits will be imposed on withdrawals from accounts whether verified or unverified and depending on the withdrawal method.

      1. Returned Withdrawal

        If you withdraw funds by bank wire or bank transfer and the amount is returned due a closed account or unable to locate, you will be liable to pay a $25 fee per incident as well as any other associated fees passed on by correspondent banks. Please ensure that you provide accurate data before initiating a bank transfer.

    7. Recurring Payments

      A recurring payment is a payment plan you set up with a Seller in which you allow us to process pre-authorized payments for the subscription or recurring service. If you sign up for a subscription or recurring payment, you give us the right to process your pre-authorized payments.

      1. Canceling a recurring payment

        If you wish to cancel a subscription, you must always cancel it from your account, or contact our customer support to cancel it for you. If you merely unsubscribe on a seller’s website, your subscription will not be canceled. Please consult our FAQs for cancelation instructions.

    8. E-Wallet

      You are not required to carry a balance in your e-wallet. You may load funds at any time. However, if your account has a negative balance, you agree to load funds into your account to cover the negative balance. If you do not, we reserve the right to recover the funds by any means necessary, including the involvement of a collections or law enforcement agency.

      You further understand that you will not receive interest or other earnings on the funds that we process on your behalf through pooled bank or financial institution accounts. In consideration for your use of the Service, you irrevocably transfer and assign to us any ownership right that you may have in any interest that may accrue on funds held in pooled bank or financial institution accounts. This assignment applies only to interest earned on your funds, and nothing in this Agreement grants us any ownership right to the principal of the funds. In addition to or instead of earning interest on pooled bank or financial institution accounts, we may receive a reduction in fees or expenses charged by banking services by the banks or institutions that hold your funds.

    9. Credit Card Use

      You can use your credit card to deposit funds to your Payza E-Wallet and send direct payments to other Payza members or to make a payment through a Seller's website. You can only use your credit card to deposit funds but NOT to withdraw. In the event that you deposit an amount by credit card in error, and you have not used your account within a period of five (5) business days, you may initiate a refund. If you receive a refund from a purchase and initially paid for the item with your credit card, your refund will be put back on your credit card. You may add three (3) active cards to your account, each of which will have a $500 USD (or equivalent) limit per month.

    10. Referral Program

      You can earn extra cash by referring others to our service through a link on your website or in an email. You can earn $5 USD for every qualifying referral, and $10 USD each after your tenth. To qualify for the reward, your referral must sign up for a Personal or Business account and send/receive at least $250 USD.

      Self-referrals or referrals from the same IP address or device will not be rewarded. We reserve the right to change the Earn Money program at anytime. Abuse of the Earn Money program in any way will result in forfeiture of referral rewards and account suspension.

    11. Account Security

      We implement various security measures to protect your account. With the use of your Transaction PIN, unauthorized transactions will be drastically reduced if not completely eliminated.

  5. The Resolution Center

    The Resolution Center is an area dedicated to filing, responding to and resolving disputes between members. The Resolution Center is accessible via the member’s account online.

    We still encourage members to resolve their disputes directly. If, however, the customer and the seller cannot reach a mutually agreed upon decision, the customer should file a dispute via the Resolution Center.

    1. Transaction Disputes

      TTransaction disputes between the customer and the seller are managed within the Resolution Center within the member’s account. Disputes must be filed within forty-five (45) calendar days of the completed payment transaction.

    2. Filing a Dispute

      In order to dispute a transaction, the customer must contact the seller via the Resolution Center.

      Members may only file one dispute per transaction.

      When the customer files a dispute, the seller is immediately notified. The seller then has seven (7) calendar days to respond to the customer. If the seller does not respond within this time-frame, the dispute will be escalated.

      If the seller does respond to the customer, the customer then has seven (7) calendar days to respond to the seller. If the customer does not respond to the seller within this time-frame, will consider this dispute resolved and close the dispute.

      If the dispute is not resolved within fifteen (15) calendar days from the time it was initiated, the dispute will be escalated.

    3. Dispute Escalation

      A dispute is escalated if:

      • The seller has insufficient funds
      • The seller has an Account status issue
      • The seller is unresponsive
      • The 15-day negotiation period is over

      When a dispute is escalated, a Resolutions Specialist will intervene and moderate the dispute in order to facilitate a resolution.

    4. The Role of the Resolutions Specialist

      The role of the Resolutions Specialist is to moderate disputes that are unresolved between the customer and the seller. The Resolutions Specialist will make a final and irrevocable decision to resolve the dispute. The Resolutions Specialist involvement and the rendering of a binding resolution protect the customer from fraudulent sellers and protect the seller from false allegations of fraud.

    5. Responsibility of the Member

      It is the responsibility of the customer to read and understand the Refund Policy and Terms of Service (TOS) of the seller. If the customer believes that the seller failed to provide the product and/or service as stated in the seller’s Refund Policy and TOS, the customer may file a dispute within the Resolution Center.

      Please note that all payments are done at the customer’s own risk. Furthermore, all online income opportunities are considered hazardous. Returns on these online income opportunities are not guaranteed. Consequently, we will not guarantee the resolution of a transaction dispute.

    6. Responsibility of the Seller

      It is the responsibility of the seller to outline their Refund Policy and Terms of Service (TOS) to the customer. The seller must deliver the product and/or service to the customer as stated in the seller’s TOS at the time of purchase. If the product and/or service is not delivered as stated in the seller’s TOS, our User Agreement will be used in lieu of the seller’s.

    7. When a Dispute is Closed

      If the dispute is resolved in the customer’s favor, we will attempt to collect the funds from the seller. Funds recovery is not guaranteed. There may not be sufficient funds in the seller’s account to cover the customer’s claim. If we are not able to recover the funds from the seller, the customer has no claim against us.

      If the dispute is resolved in the seller’s favor, we will release the seller’s funds that were temporarily placed on hold during the dispute process and close the dispute. The customer will not be able to file another dispute for the transaction in question.

      Should a Resolutions Specialist moderate a transaction dispute, both the customer and the seller agree to a binding resolution rendered by the Resolutions.

    8. Chargebacks and Associated Fees

      The customer is not permitted to initiate a chargeback (the return of funds to the customer, forcibly initiated by the customer’s credit/debit card issuer, from the seller). If the customer does initiate a chargeback, then the customer’s account will be immediately limited and the customer will be subject to a $25 non-refundable penalty fee.

    9. Funds Recovery

      Should a chargeback be initiated by the customer, we will retrieve the funds in question from the seller’s account. Furthermore, the seller authorizes us to retrieve any disputed funds by bank transfer to recover the chargeback funds and $25 penalty fee. If the seller withdraws available funds by check before the chargeback is processed, the seller then agrees to pay the negative balance in their account. If we are unable to recover these funds from the seller, then we will involve a collections agency in the funds recovery process.

  6. Acceptable Use and Activities Not Allowed
    1. Acceptable Use

      You agree not to use or allow third parties to use the Service for the following reasons:

      • To generate or facilitate unsolicited bulk commercial email.
      • To violate or encourage the violation of the legal rights of others.
      • For any unlawful, invasive, infringing, defamatory or fraudulent purpose.
      • To intentionally distribute viruses, worms, Trojan horses, corrupted files, hoaxes or other Products of a destructive or deceptive nature.
      • To interfere with the use of the Services or the equipment used to provide the Services, by Buyers, Sellers or other authorized Users.
      • To alter, disable, interfere with or circumvent any aspect of the Services.
      • To test or reverse-engineer the Services to find limitations, vulnerabilities or evade filtering capabilities.
      • To use the Services or a component of the Services in a manner not authorized by Payza.

      Your failure to comply with this section may result in suspension and/or termination of the Services pursuant to the Agreement.

      Neither You nor any other third party is authorized to use bots, spiders or other automated information-gathering devices or programming routines to "mine" information displayed, register User accounts, perform transactions and any other activities considers inappropriate.

    2. Activities Not Allowed

      The sale, solicitation, offering, exchange or service of the following are not allowed:

      • Imitation and replica products, including, but not limited to, clothing and accessories
      • Drugs and related paraphernalia (including but not limited to research chemicals and illicit herbal incense)
      • Gambling and/or casinos (including but not limited to lottery, sweepstakes, horse and greyhound racing, sport betting, and virtual poker chips)
      • Pre-adult content, such as pictures, videos, etc., of individuals under the age of 18
      • Any goods or services infringing intellectual property rights of a third party, including but not limited to streaming video/audio, illegal downloads, modification chips, DVD and Blu-Ray Disc decryption devices
      • Illegal downloads or any other goods and services infringing intellectual property rights of a third party, including streaming video/audio
      • Credit card protection, credit repair services, applications for financial services or loans and/or collection services
      • Payment processors or any aggregation type services
      • Sites that promote hatred, racism, sexism, religious persecution and/or any other prejudicial views
      • Nazi war memorabilia
      • Services using credit card transactions as add funds or credits, including pre-loaded debit/credit/cash/virtual cards
      • Hazardous materials, combustibles and/or corrosives
      • Weapons(Including and not limited to firearms and ammunition)
      • Stocks, bonds, securities, options, futures, or investments in any entity or property, including (but not limited to) corporations and partnerships
      • Remote technical support services and computer virus software promoted using unsolicited emails or outbound telemarketing
      • Tobacco products and related paraphernalia

      The following activities are also not allowed through or in relation to us

      • Money laundering.
      • Infringing on any third party’s copyright, patent, trademark, trade secret or other property rights or rights of publicity or privacy.
      • Violating any law, statute, ordinance, contract or regulation, including but not limited to those governing financial services, consumer protection, unfair competition, anti-discrimination or false advertising.
      • Submitting altered verification documents.
      • Being misleading, false or inaccurate in respect to us or any other User.
      • Any activity similar to or consisting of giving yourself a cash advance from your credit card or bank account, factoring or helping others to do so.
      • Any defamatory, trade libelous, unlawfully threatening or harassing statements or information.
      • Spamming (including and not limited to spam-ware, spy-ware, etc.)
      • Using us as a virtual terminal.
      • Using currency exchangers or aggregation, unless approved by Payza.
      • Transmitting personal information of other members to third parties.
      • Using or selling any form of e-cash, web cash or other matter, tangible or not, that is redeemable by a Buyer for a product or service from a third party.
      • Abusing the Earn Money program in any way we consider inappropriate.
      • Using our brand to market or advertise your product(s)/service(s) in any capacity.
      • Diluting our traffic by using our Trademarks (including but not limited to Adwords)

      The list of activities not allowed is not exhaustive, and may be updated at any time in order to satisfy our own risk management processes. Any uncertainty of merchant industry acceptance should be clarified by contacting the Merchant Risk department at Merchantrisk@payza.com.

      Furthermore, anything that causes us to lose or become liable for, in whole or in part, the services of our payment processors, internet service providers or other third party suppliers is not allowed. If you use or attempt to use the Service for purposes other than sending and receiving payments and managing your account, including but not limited to tampering, hacking, modifying or otherwise corrupting the security or functionality of the Service, your account will be terminated and you will be subject to damages and other penalties, including criminal prosecution if necessary.

    3. Monetary Penalties

      If you are found in violation of this User Agreement and all terms herein, we reserve the right to fine you a penalty of $500 and upwards, depending on damages and the severity of the violation and the liability you cause to us and/or our professional partners. Sites that sell banned products or services are subject to immediate account termination. We also reserve the right to freeze or forfeit funds, as well as fine the account holder and/or cancel payment without notice.

      We further reserve the right to penalize any and all fraudulent or negligent Sellers for using us as Customer Support for their business, for excessive refunds, transaction disputes, chargebacks, complaints, excessive burden, creating liability and damaging our credibility among our members and professional partners. The fine for the aforementioned will be a minimum of $25 per incident.

      Furthermore, abuse of the Referral Program may result in forfeiture of your referral rewards and account suspension. If you are responsible for any damage we consider extensive, we reserve the right to apply a monetary penalty of at least $25 per incident.

    4. Use of Other Payment Processors

      Members participating in high-risk programs, such as MLMs, should only send/receive payments through Payza. If members transfer funds with another payment processor other than the one used by us, any disputes resulting from that effect are void with respect to our resolution and risk management process.

      Only our records will be used to determine the outcome of any conflict or dispute. Anti-Money Laundering guidelines and our fraud prevention policies require that transactions disputed through our process are limited to only the lesser of the funds sent or received through Payza. Therefore, should the case arise that disputes are initiated on ingoing or outgoing funds transfers, only the lesser amount of the two will be treated as relevant to the dispute, resolution and risk management process.

  7. Regulated Account Types and Industries

    Individuals whose businesses fall under the following "Regulated" industries ARE permitted to use our services. However, accounts and industries that fall under the "Regulated" category must be verified and pay fees associated with their industry. Please note, some industries may be subject to higher fees than regular and other "Regulated" industries. The fees are applied at the discretion of Payza. Please contact Customer Support for more information.

    1. Regulated Industries
      • DVDs
      • Telephone service, long distance, VoIP, PC-to-phone service or SMS
      • Plants, seeds and/or other horticultural products.
      • Seminars and event tickets
      • Perishable and non-prepackaged foods.
      • Police and other government identification and equipment
      • Body modification products, such as penis/breast enlargement
      • Mature toys, novelties, paraphernalia and related Products
      • Multi-Level Marketing (MLM), matrix programs or online income opportunity programs
      • Pay-to-click, pay-to-read and any related industries
      • Dating, matrimony and match making services
      • Games of skill
      • Lotteries and raffles (charitable and non-profit organizations only)
      • Web hosting
      • Web-based anonymizers
      • Travel and hotel bookings
      • Supplements and vitamins
      • Exchangers
      • E-Cigarette and E-Liquid
      • Income earning programs
      • Adult content
      • File hosting
    2. Deferred Rendering of Goods and Services

      Deferred Rendering of Goods and Services is defined as funds that are received from a client for services or goods to be delivered to the client at a date further than 28 calendar days after purchase. Depending on a seller’s goods, services or industry, we %> reserve the right to temporarily sustain an amount of transactions and/or monies until confirmation is received by virtue of client confirmation or if package delivery information can be substantiated.

    3. Reserves and Hold Periods

      We reserve the right to apply reserves and hold periods on funds on a case-by-case basis. Rolling reserves and hold periods will be placed on an account based on a number of factors, including but not limited to the following; business industry, chargeback ratio, refund ratio, processing volume, processing history, pricing model, and rendering of goods and services time frame.

    4. Beneficiaries Mismatch (Add funds and Withdrawals, Loads and Unloads)

      A beneficiary mismatch will occur when an entity might add funds, loading, unloading or withdrawing into or from the party of individual or entity different than that listed in account records. Transactions meeting the above criteria will not be released until requirements under Section 10.0 and 10.1 completed. Please be advised that this process might delay the settlement or completion of said transaction.

  8. Closing Accounts and Limiting Account Access

    This Agreement’s term will begin as soon as you accept these terms and will continue as long as you use the Site or the Services and are a member.

    1. Activities Resulting In Account Limitation and Termination

      We reserve the right to limit account access or withdrawals and the right to terminate this Agreement with no prior notice for any of the following:

      • Reporting unauthorized or unusual credit card or bank account use to your issuing bank, including but not limited to chargebacks.
      • Abusing the reversal process by a Buyer through their bank.
      • Consistently failing to follow the Resolutions process before filing a complaint with their issuing bank.
      • Initiating a reversal by a Buyer through their issuing bank without first following the Resolutions process.
      • Initiating transactions such as cash advances or assisting cash advances.
      • Sending unsolicited email or posting referral links on websites where they are not permitted.
      • Opening multiple Starter accounts.
      • Using the account to facilitate fraudulent activity.
      • Violating this User Agreement in any way.
      • Returning an incoming Electronic Funds Transfer due to insufficient funds in the bank account or an incorrect bank routing/institution and/or account number.
      • Using an anonymizing proxy.
      • Receiving excessive complaints from Buyers about your account, business or service.
      • Submitting altered verification documents.
    2. Actions Resulting From Engagement in Restricted or Prohibited Activities

      If we have reason to believe or suspect that you have engaged or plan on engaging in any restricted or prohibited activities, we may take various actions to protect us, other users or you from reversals, chargebacks, claims, fees, fines, penalties and any other activity that may render us liable.

      The actions we may take include but are not limited to the following:

      • We may close, suspend or limit your access to your account (such as limiting access to any of your payment methods and/or your ability to send money, make withdrawals or remove financial Information);
      • We may contact buyers who have purchased goods or services from you, contact your bank or credit card issuer and/or warn other users, law enforcement or impacted third parties of your actions;
      • We may update inaccurate information you provided us;
      • We may refuse to provide the services to you in the future;
      • We may hold your funds for up to 180 days if reasonably needed to protect against the risk of liability;
      • We may at any point ask for information regarding your business, reason for you sending or receiving the payment; and
      • We may take legal action against you.

      We will use reasonable efforts to investigate accounts that are subject to account access limitations and to reach a final decision on said limitations. Should your account be limited, all funds will be held for a period of time until the issue is resolved. However, it may be held for a lesser period which we will determine. By following this User Agreement, you can help protect your account from becoming limited.

  9. Countries Not Supported

    At this time, we cannot provide services to the countries listed on the O.F.A.C. website.

  10. Anti-Money Laundering and Counter Terrorist Financing Policy

    As a worldwide financial institution, Payza.com is fully committed to conducting due diligence on our clients and ensuring that all applicable laws and regulations necessary to forestall and prevent money laundering. These include confirming the identity of our sellers and buyers by means of:

    • Government-issued photo ID
    • Proof of residential or business address
    • Corporate documentation
    • Business registration information
    • Tax Identification Document
    • Employer Identification Number
    • Any other applicable documentation

    Furthermore, we reserve the right to conduct enhanced due diligence on all clients given world-wide approved risk-based policies. Please note that Payza.com reserves the right to refuse a transaction or deny operation on a client or account at any time should suspicion arise that it may be connected to money laundering, criminal activity or any other predicate offence to money laundering. Payza.com will not enter into any business arrangement with anyone or group suspected of or directly involved in money laundering, or where funds have been sources or ends of an illegal activity.

    In the event that Payza.com receives, during its request for documentation, deceptive documentation, contact details, business description, or other false information, we will terminate the offending account. We are legally bound to report such misdemeanors to the relevant authorities, and as such the subject, business and its owners may be the subject to a criminal investigation.

    Providing false, doctored, or deceptive documents is considered as fraud and will be treated as such. Tax Evasion and Fraud is a predicate offence to Money Laundering, and therefore, all assets derived from fraudulent transactions or suspicious activity may be seized and forfeited.

    1. Payza.Com Counter-Terrorism Financing Statement (CTF)

      As part of the information that is collected during our verification and AML procedures, we conduct verification through world-wide databases. At the forefront, they will include compliance with OFAC (Office of Foreign Asset Control) requirements, global sanctions reports and government watch lists and rigorous screening processes. At any time, due to a requirement to satisfy any of the above verification methods, a client, business entity or any of the business entity owners or affiliates may be asked a specific document or piece of information to confirm their identity or provide additional information regarding any transaction, operations or even business dealings with certain individuals, institutions and dealings in geographical locations.

      Should a situation arise where the nature of the business, geographical specific regulations or account activity fall in the scope of non-compliance in any applicable law or regulation, we will inform the client, business unit or any of the business owners or affiliates of the event and occurrence. For such instances, pre-verification and enhanced due diligence will be required prior to regaining active account status. In cases, where compliance is not achieved pursuing remediation measures, we will see fit to terminate the account and may report the event and surroundings to the applicable law enforcement and regulatory authorities.

  11. Additional Terms

    Our failure to enforce any provision of these terms is not an allowance of such provisions. It is our right to act with respect to subsequent or similar breaches and enforce such provisions.

    This Agreement is governed by and interpreted under the laws of the state of New York as such laws are applied to agreements entered into and to be performed entirely within the state of New York without regard to the conflict of laws provisions thereof to the extent such principles or rules would require or permit the application of the laws of any jurisdiction other than those of the State of New York. Each party irrevocably and unconditionally agrees that it will not commence any action, litigation or proceeding of any kind whatsoever against any other party in any way arising from or relating to this Agreement and all contemplated transactions, including, but not limited to, contract, equity, tort, fraud and statutory claims, in any forum other than the courts of the State of New York sitting in the District of New York and any appellate court from any thereof.

    By accepting this Agreement, you acknowledge that upon verification of your personal identification you will be issued a Debit Card or Virtual Account by Cedar Rapids Bank & Trust, pursuant to a license with Visa USA. The account will be funded by the amount indicated by you and those funds will be deducted from the account which you provided. You certify under penalty of perjury the accuracy of the information provided in this application, that you are not subject to backup withholding, that you are a U.S. person (including a U.S. resident alien), and you agree to be subject to the terms and conditions of this Agreement. The iCareCard name and logo are trademarks of PINCHECK, LC All Rights Reserved. Patent Pending. Copyright © 2003- 2014

    iCareCard is a registered ISO of Cedar Rapids Bank and Trust.

    Cards are issued by Cedar Rapids Bank and Trust, Cedar Rapids, Iowa, pursuant to a license from Visa U.S.A.

  12. Dormant Accounts

    Accounts with a positive balance but have not been accessed in 18 months are considered dormant. Dormant accounts are subject to a charge of $10 per month. To regain access to your account after it has been placed in dormant status, please contact . Customer Service.

  13. Glossary
    Account/Virtual Account
    Account/Virtual Account means an account administered by iCareCard Inc.
    Account Limitation
    An Account status in which a Member has limited or no access to the Services pending an investigation. This status can be either temporary or permanent depending on the individual circumstances.
    ACH
    Automated Clearing House; localized bank transfers in North America.
    Add funds
    A function with which a Member can add funds into their account by bank transfer or credit card.
    AML
    Anti-Money Laundering.
    Attestation
    A form certifying a person's identity by signature or oath in an official capacity.
    Bank Deposit Code
    A Bank Deposit Code is created once a Member completes a bank deposit. Bank Deposit Codes are issued to all bank accounts outside of United States and Canada. This code is required when the Member visits their bank and must be included in the "Details" or "Reference" area of the bank transfer. No information other than the Bank Deposit Code should be entered in the "Details" or "Reference" area of the bank transaction. A missing Bank Deposit Code may cause delays in completing the transaction.
    BSA/AML
    Bank Secrecy Act/Anti-Money Laundering.
    BIC
    Bank Identification Code.
    Business Emails
    Business account holders may add more than one email to their account, to be displayed on invoices for different websites or product lines. Please note that each Business account is approved for only one registered business.
    Business Tools
    A set of functions available to Business account holders.
    "Buy Now" Button
    A button a Seller can integrate into their website allowing Members to sign up for a Payza Account and make an instant payment.
    Chargeback
    A function a Member may initiate through their credit card issuer to reverse a credit card payment. This action will result in an Account suspension as we are charged for every chargeback initiated by a Member.
    Corporate Disbursement
    See Mass Pay.
    CVC
    See CVV.
    CVV
    Credit Card Verification Value; A 3 - 4 digit code on either the front or back of your credit card. This code is an extra layer of security necessary for "Card-Not-Present" transactions.
    CSV
    Comma-Separated Values; a file format necessary for Mass Pay.
    Debit Card
    Debit Card means a plastic stored value card issued by a bank pursuant to a license with VISA or Mastercard
    DBA
    Doing Business As; a statement permitting a Seller to operate a Payza Account under a company name.
    Due Diligence
    Time and effort all Members are expected to spend on researching the reliability, credibility and ethics of individuals and/or businesses with which they plan on doing business. Members should contact these people or companies to establish a rapport and/or read blogs, reviews, brochures and other material and use their best judgment before doing business with them.
    Earn Money
    A Payza program with which a Member can earn money through referrals. Certain qualifications apply.
    E-Commerce
    A general business category encompassing most internet-based financial and commercial services.
    EFT
    Electronic Funds Transfer; bank transfers and bank wires.
    Email Validation
    Before a Member can login to their Account, they must click the link in the validation email.
    IPN
    Instant Payment Notification.
    Mass Pay
    A "Send Money" feature available to all Account holders. It can be used to pay several people or a large group at one time. This is a fast and effective tool for Members who make weekly pay-outs such as commissions or referral payments.
    Member
    A Payza customer with an active Payza Account.
    Micro Deposits
    Only for Canadian and American Members. Two deposits under $0.15 each sent to a Member's bank account to verify account and routing/institution numbers. A Member will not receive these deposits if the information they have entered is incorrect. This will lead to a disabled bank account.
    Multi-Currency
    A function that allows a Member to convert funds from one currency to another. The currency exchange is adjusted regularly. An additional 2.5% is charged on top of the conversion rate.
    Password
    An alpha-numeric code each Member will create to log into their Account.
    Payment Processing
    A general business category including third-party electronic payment solutions.
    Pooled Account
    An account administered by a financial partner.
    Proxy Server
    In computer networks, a proxy server is a server (a computer system or an application program) that services the requests of its clients by forwarding requests to other servers. Members who try to access their Account through a proxy server will be denied access. They must contact their Internet Service Provider to disable their proxy server.
    Reference Number
    A 15 digit alpha-numeric code assigned to every transaction. The Member can find their reference number by clicking on the status of the transaction in their Account.
    Referral Link
    A link found in a Member's Account that they can send in emails or apply to their website. When someone clicks on the link, the Member who sent out the link will receive a reward if the referral meets the necessary qualifications. Part of the "Referral Program".
    Regulated
    This applies to business types that carry extra risk resulting in a higher possibility of chargebacks. Also applies to an Account status in which a Member’s access to the Services are limited.
    Screen Shot
    A picture of a computer screen. A screen shot of a bank transaction is usually necessary when a Member's funds have not been credited to their Account via the add funds function. The "Prt Scr" button on the keyboard will take a screen shot. You can paste the screen shot in the "Paint" program by selecting "Paste" under the "Edit" button.
    Security Code
    Our security code provides a way of authenticating that the data was sent by Payza. You create your security code and it is immediately encrypted so only you know the code you entered. Your security code will not change unless you enter a new code to be encrypted. You can make this change at any time by going to IPN Setup.
    Send Money
    A function that enables a Member to send funds to another Member using only their email. If the receiver does not have an Account, they will be invited by email to create one.
    Split Payment
    If a Member makes a payment by "Send Money" by credit card and they have insufficient funds, the rest is deducted from their Account balance. They cannot split payments between credit cards or when paying through a Seller's website.
    "Subscribe Now" Button
    A function a seller can integrate into their website which allows their customers to sign up for a paid subscription through us.
    Transaction PIN
    A 4-8 digit numeric code a member creates opening an Account. Much like a debit/credit card PIN, a Member will not be able to complete a transaction without entering this PIN correctly. Members will also have to answer two security questions when creating their PIN and will have to answer those questions correctly to reset it. The answers to the security questions are case-sensitive.
    Verification
    Account verification identifies the Member as part of a Know Your Customer (KYC), Know Your Business (KYB) and Customer Identification Program (CIP) policy. Verification is mandatory for the Payza network as it is a regulatory requirement in addition to it enhancing security and helps to protect our Members against fraud and money laundering. It also ensures Payza's full compliance with the Bank Secrecy Act, Proceeds of Crime (Money Laundering) and Terrorist Financing Regulations.
    Withdraw
    A function in which a Member can transfer funds out of their Account by bank transfer or credit card.

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