These are the terms and conditions you must agree to prior to using our services.
This User Agreement ("Agreement") is a contract between you, Griffin Management Inc., doing business as Payza.com, (“Payza.com” or “Payza”), iCareCard and/or SynapsePay (our financial partners) that applies to your use of the third-party payment processing service and any related products and services ("Service") available through www.Payza.com ("Site"). Cards and Accounts are administered by iCareCard and/or SynapsePay. Please see the Additional Terms below. If you do not agree to be bound by the terms and conditions of this Agreement, you may not use this Site or any of the Services.
Payza may amend this Agreement at any time by posting a revised version on the Site. Except as stated, all amendments will be effective 30 days after they are posted on this Site. Notices of upcoming changes will be posted on our blog and on notification pages posted in your account online.
In this Agreement, "you" or "your" means any person or entity ("Users") using the Service. Unless otherwise stated, "Payza", "we" or "our" “us” will refer collectively to Griffin Management Inc., SynapsePay and/or iCareCard Inc. (see section 11), their officers, directors, agents, partners, subsidiaries, joint ventures, employees and third-party suppliers.
By entering into this agreement, you agree to the terms of service of SynapsePay (our banking software provider) found here which are incorporated herein by reference
To use the Service, you must register through the Site for a Starter, Personal or Business account (each an "Account"). A single User may hold only one Starter account, along with unlimited Personal accounts. A single Business account can be assigned to only one registered business.
Both Sellers and Buyers of products and services ("Products") can use the Service. Unless otherwise stated, all provisions in this Agreement apply to both Sellers and Buyers.
You agree that any information you give to us ("User Information") will stay in our records unless otherwise agreed upon.
You represent and warrant that all of the following are true of you and, in the case of a business account, your affiliates, from your entry into this Agreement until the termination of your Account:
You will refrain from using abusive and vulgar language with our employees, whether through email, phone or live chat support. Abusive conduct will not be tolerated and will result in account termination.
If you have a dispute with one or more Users, you release us from any and all claims, demands and actual/consequential damages related to your transaction(s) with said User(s). We provide our services "as is" without any warranty or condition.
Payza makes reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, credit cards and check issuances are processed promptly. We make no representations or warranties regarding the amount of time needed to complete transactions because our Service is largely dependent upon many factors outside of our control.
Under no circumstances will we be liable for any lost profits, special, incidental or consequential damages arising out of or in connection to the Site, our Service or this Agreement.
You agree to indemnify and hold us harmless from any claim or demand, including attorneys’ fees, made or incurred by any third party due to or arising out of your breach of this Agreement, by the documents it incorporates or by your violation of any law or third-party rights related to your use of the Service.
You agree that if either you or we begin litigation or arbitration, the prevailing party is entitled to recover reasonable attorneys’ fees and any other costs incurred in addition to any other relief to which the prevailing party may be entitled.
You agree to indemnify and hold us harmless for unauthorized transactions. It is very important to contact us immediately if you believe your account has been compromised or if someone has transferred money through your account without your permission. Notifying us as soon as possible will limit your liability.
If you do not report unauthorized transactions in your account, you will be liable for any resulting damages. We will do what we can to recover the funds, but if we are unable to recover them, you will assume responsibility for the losses.
Your Payza.com account is protected by a password and a Transaction PIN. As long as you keep the password and PIN confidential, no one will be able to access the information in your Payza.com account which can be used to access the funds held in the virtual Account. If a member shares their password or Transaction PIN with others or allows others to discover and use their password and Transaction PIN with the Account, the account holder is giving access to the information in the Payza.com Account and consequently to the funds held in the virtual Account and assumes all responsibility for transactions in this account.
You are responsible for performing your due diligence on any Sellers with whom you plan on doing business. If you neglect to perform due diligence on a Seller and do not receive an item you paid for or receive an item that does not appear as the Seller described it, you will be liable for any resulting damages. However, if you file a transaction dispute via the Resolution Center, we will work to mediate a resolution that will benefit all parties involved.
Payza, a third party service provider to iCareCard provides third-party payment information processing services and carries out related actions on your behalf. At all times, your funds are held in a Virtual Account and not in any accounts held or controlled by Payza. You acknowledge that Payza provides a payment information processing service and does not provide any banking services as it does not hold or control any of the funds.
By initiating and sending payments through the Service or adding funds to your balance, you appoint Payza as your agent to authorize the debiting of the funds on your behalf and transfer them to the designated receiver. When a payment is made, we will processes the funds on your behalf through the banks or institutions that hold your funds, once initiated, you will not be able to withdraw those funds or send the funds to any other User unless the initial transaction is canceled.
When you receive funds through the Service, we processes the funds on your behalf through the banks or financial institutions that hold your funds.
Funds received in your Account are held in a Virtual Account administered by iCareCard.
You may, from time to time, authorize us to transfer your funds through the Site, but any such transferee must be registered for the Service.
We do not have any control over the Products that are paid for with our Service. We cannot ensure that a Buyer or a Seller will complete their transaction as we are not a party to any transaction between Users. Instead, each User agrees to use the Services of their own accord. Furthermore, we reserve the right to correct any processing errors that may occur.
We encourage Users to become verified for the security of our network. We may ask our members at anytime to become verified to comply with the Bank Secrecy Act, the Patriot Act and any other applicable Anti-Money Laundering and Anti-Terrorist Financing Legislation. You agree to complete account verification procedures upon our request. If you refuse to complete account verification, your account may be suspended regardless of any or all pending or unsettled transactions.
You authorize us, directly or through third parties, to make necessary inquiries to verify your identity. However, Payza cannot and does not guarantee any User’s identity and makes no representation or warranty to you regarding the identity of any given User.
At any time, we may ask you to complete the necessary verification measures to authenticate your identity. If you are a Business account holder, we may ask for a proof of ownership, such as an Article of Incorporation, General Business Registration, a Certificate of Good Standing, Doing Business As or a Tax Registration document, to verify your business. If you wish to use Payment Buttons or receive credit card payments through your website(s), you must submit each of your websites to the Website Review process. Upon approval, you will then be able to integrate the payment buttons and thus receive payments through your website(s). If, however, you do not submit your website(s) to the Website Review and receive website approval from us, you will not be able to receive payments through your website(s).
Verification measures for members include but are not limited to the following:
Verification measures for US and International members include but are not limited to the following (two of three for US members and one of two for International members):
If you are a Business account holder, you are required to submit verification documents to add funds, withdraw or send money. You are able to receive money without being verified, but you will not be able to access it until your account is verified. Aside from submitting a proof of address and photo ID, you will be required to submit a Proof of Ownership for your business, such as one of the following:
There are three Payza Account types: Starter, Personal and Business. The Starter account is our introductory account for which receiving fees are waived for up to $400* a month and $2000 cumulatively. The Personal and Business accounts are free to use, barring the low receiving fees outlined on the Site.
Choosing the appropriate account type is important to avoid additional fees. Any Seller must open a Business account and choose the correct category for their business. Failure to select the appropriate account can result in closure of your account or additional fees being charged to your account.
* Or equivalent currency.
For verified and unverified Starter accounts, you can receive up to $400 a month and $2000 in a lifetime. Whether verified or unverified, you must upgrade your account to Personal to receive more than $400 a month and $2000 in a lifetime.
For verified Personal accounts, you can receive an unlimited amount of funds. If your account is unverified, you can still receive funds, but you will be required to verify your account to send or withdraw your funds.
For verified Business accounts, you can receive an unlimited amount of funds. If your account is unverified, you can still receive funds, but you will be required to verify your account to send or withdraw your funds.
In order for your website(s) to receive checkout payments, you must submit your website(s) to the Website Review. We will verify that all of your websites receiving checkout payments are compliant with our operating policies and standards. Upon approval, you will then be able to incorporate the Payment Button into the checkout portion of your website(s) and you will then be able to receive payments via credit card or e-wallet immediately.
Sending money is free with a Personal Starter, Personal or Business account. We assume no responsibility for Products purchased through the system. We provide a secure medium through which to make payments online. The Seller assumes all liability for the Product being sold, and understands that the Products are purchased at your own risk. If you encounter any problems with the Seller’s Products, you should contact Customer Service immediately to assist you in resolving this problem following the Resolutions process outlined in section 5.0.
If you send money to another User, they do not have to accept the funds. This means a User may return money sent to them back to the sender. You agree that we will not be held responsible for damages resulting from a User’s refusal of a transaction.
For verified Starter accounts, you can send an unlimited amount of money at one time. If your account is unverified, you will be able to send a limited amount of funds as we impose monthly and yearly limits until you verify your account.
For verified Personal accounts, you can send an unlimited amount of money at one time. If your account is unverified, you will be able to send a limited amount of funds as we impose monthly and yearly limits until you verify your account.
For verified Business accounts, you can send an unlimited amount of money at one time. If your account is unverified, you will be able to send a limited amount of funds as we impose monthly and yearly limits until you verify your account.
You can load funds to your account by bank transfer, credit card, certified check, cashier’s check, money order or bank wire, and then spend your money anywhere you like while keeping your personal information confidential.
In compliance with Anti-Money Laundering and Anti-Terrorist Funding Legislation, certain limits will be imposed on loads into accounts whether verified or unverified and depending on the loading method. It is strictly forbidden to add cash funds directly to your account and will result in the immediate termination of your account.
You agree to provide us with your own banking information. We do not allow loads by third parties for security reasons. You must initiate your own bank transfers and wires from your own bank.
If you load funds by bank transfer and the amount is unpaid due to non-sufficient funds, a closed account or a stopped payment, you will be liable to pay a $25 fee per incident. Please ensure that you provide accurate data before initiating a bank transfer.
You have the option of withdrawing to your bank account by bank transfer or bank wire or by requesting a check, according to the services available in your country.
In compliance with Anti-Money Laundering and Anti-Terrorist Funding Legislation, certain limits will be imposed on withdrawals from accounts whether verified or unverified and depending on the withdrawal method.
If you withdraw funds by bank wire or bank transfer and the amount is returned due a closed account or unable to locate, you will be liable to pay a $25 fee per incident as well as any other associated fees passed on by correspondent banks. Please ensure that you provide accurate data before initiating a bank transfer.
A recurring payment is a payment plan you set up with a Seller in which you allow us to process pre-authorized payments for the subscription or recurring service. If you sign up for a subscription or recurring payment, you give us the right to process your pre-authorized payments.
If you wish to cancel a subscription, you must always cancel it from your account, or contact our customer support to cancel it for you. If you merely unsubscribe on a seller’s website, your subscription will not be canceled. Please consult our FAQs for cancelation instructions.
You are not required to carry a balance in your e-wallet. You may load funds at any time. However, if your account has a negative balance, you agree to load funds into your account to cover the negative balance. If you do not, we reserve the right to recover the funds by any means necessary, including the involvement of a collections or law enforcement agency.
You further understand that you will not receive interest or other earnings on the funds that we process on your behalf through pooled bank or financial institution accounts. In consideration for your use of the Service, you irrevocably transfer and assign to us any ownership right that you may have in any interest that may accrue on funds held in pooled bank or financial institution accounts. This assignment applies only to interest earned on your funds, and nothing in this Agreement grants us any ownership right to the principal of the funds. In addition to or instead of earning interest on pooled bank or financial institution accounts, we may receive a reduction in fees or expenses charged by banking services by the banks or institutions that hold your funds.
You can use your credit card to deposit funds to your Payza E-Wallet and send direct payments to other Payza members or to make a payment through a Seller's website. You can only use your credit card to deposit funds but NOT to withdraw. In the event that you deposit an amount by credit card in error, and you have not used your account within a period of five (5) business days, you may initiate a refund. If you receive a refund from a purchase and initially paid for the item with your credit card, your refund will be put back on your credit card. You may add three (3) active cards to your account, each of which will have a $500 USD (or equivalent) limit per month.
You can earn extra cash by referring others to our service through a link on your website or in an email. You can earn $5 USD for every qualifying referral, and $10 USD each after your tenth. To qualify for the reward, your referral must sign up for a Personal or Business account and send/receive at least $250 USD.
Self-referrals or referrals from the same IP address or device will not be rewarded. We reserve the right to change the Earn Money program at anytime. Abuse of the Earn Money program in any way will result in forfeiture of referral rewards and account suspension.
We implement various security measures to protect your account. With the use of your Transaction PIN, unauthorized transactions will be drastically reduced if not completely eliminated.
The Resolution Center is an area dedicated to filing, responding to and resolving disputes between members. The Resolution Center is accessible via the member’s account online.
We still encourage members to resolve their disputes directly. If, however, the customer and the seller cannot reach a mutually agreed upon decision, the customer should file a dispute via the Resolution Center.
TTransaction disputes between the customer and the seller are managed within the Resolution Center within the member’s account. Disputes must be filed within forty-five (45) calendar days of the completed payment transaction.
In order to dispute a transaction, the customer must contact the seller via the Resolution Center.
Members may only file one dispute per transaction.
When the customer files a dispute, the seller is immediately notified. The seller then has seven (7) calendar days to respond to the customer. If the seller does not respond within this time-frame, the dispute will be escalated.
If the seller does respond to the customer, the customer then has seven (7) calendar days to respond to the seller. If the customer does not respond to the seller within this time-frame, will consider this dispute resolved and close the dispute.
If the dispute is not resolved within fifteen (15) calendar days from the time it was initiated, the dispute will be escalated.
A dispute is escalated if:
When a dispute is escalated, a Resolutions Specialist will intervene and moderate the dispute in order to facilitate a resolution.
The role of the Resolutions Specialist is to moderate disputes that are unresolved between the customer and the seller. The Resolutions Specialist will make a final and irrevocable decision to resolve the dispute. The Resolutions Specialist involvement and the rendering of a binding resolution protect the customer from fraudulent sellers and protect the seller from false allegations of fraud.
It is the responsibility of the customer to read and understand the Refund Policy and Terms of Service (TOS) of the seller. If the customer believes that the seller failed to provide the product and/or service as stated in the seller’s Refund Policy and TOS, the customer may file a dispute within the Resolution Center.
Please note that all payments are done at the customer’s own risk. Furthermore, all online income opportunities are considered hazardous. Returns on these online income opportunities are not guaranteed. Consequently, we will not guarantee the resolution of a transaction dispute.
It is the responsibility of the seller to outline their Refund Policy and Terms of Service (TOS) to the customer. The seller must deliver the product and/or service to the customer as stated in the seller’s TOS at the time of purchase. If the product and/or service is not delivered as stated in the seller’s TOS, our User Agreement will be used in lieu of the seller’s.
If the dispute is resolved in the customer’s favor, we will attempt to collect the funds from the seller. Funds recovery is not guaranteed. There may not be sufficient funds in the seller’s account to cover the customer’s claim. If we are not able to recover the funds from the seller, the customer has no claim against us.
If the dispute is resolved in the seller’s favor, we will release the seller’s funds that were temporarily placed on hold during the dispute process and close the dispute. The customer will not be able to file another dispute for the transaction in question.
Should a Resolutions Specialist moderate a transaction dispute, both the customer and the seller agree to a binding resolution rendered by the Resolutions.
The customer is not permitted to initiate a chargeback (the return of funds to the customer, forcibly initiated by the customer’s credit/debit card issuer, from the seller). If the customer does initiate a chargeback, then the customer’s account will be immediately limited and the customer will be subject to a $25 non-refundable penalty fee.
Should a chargeback be initiated by the customer, we will retrieve the funds in question from the seller’s account. Furthermore, the seller authorizes us to retrieve any disputed funds by bank transfer to recover the chargeback funds and $25 penalty fee. If the seller withdraws available funds by check before the chargeback is processed, the seller then agrees to pay the negative balance in their account. If we are unable to recover these funds from the seller, then we will involve a collections agency in the funds recovery process.
You agree not to use or allow third parties to use the Service for the following reasons:
Your failure to comply with this section may result in suspension and/or termination of the Services pursuant to the Agreement.
Neither You nor any other third party is authorized to use bots, spiders or other automated information-gathering devices or programming routines to "mine" information displayed, register User accounts, perform transactions and any other activities considers inappropriate.
The sale, solicitation, offering, exchange or service of the following are not allowed:
The following activities are also not allowed through or in relation to us
The list of activities not allowed is not exhaustive, and may be updated at any time in order to satisfy our own risk management processes. Any uncertainty of merchant industry acceptance should be clarified by contacting the Merchant Risk department at Merchantrisk@payza.com.
Furthermore, anything that causes us to lose or become liable for, in whole or in part, the services of our payment processors, internet service providers or other third party suppliers is not allowed. If you use or attempt to use the Service for purposes other than sending and receiving payments and managing your account, including but not limited to tampering, hacking, modifying or otherwise corrupting the security or functionality of the Service, your account will be terminated and you will be subject to damages and other penalties, including criminal prosecution if necessary.
If you are found in violation of this User Agreement and all terms herein, we reserve the right to fine you a penalty of $500 and upwards, depending on damages and the severity of the violation and the liability you cause to us and/or our professional partners. Sites that sell banned products or services are subject to immediate account termination. We also reserve the right to freeze or forfeit funds, as well as fine the account holder and/or cancel payment without notice.
We further reserve the right to penalize any and all fraudulent or negligent Sellers for using us as Customer Support for their business, for excessive refunds, transaction disputes, chargebacks, complaints, excessive burden, creating liability and damaging our credibility among our members and professional partners. The fine for the aforementioned will be a minimum of $25 per incident.
Furthermore, abuse of the Referral Program may result in forfeiture of your referral rewards and account suspension. If you are responsible for any damage we consider extensive, we reserve the right to apply a monetary penalty of at least $25 per incident.
Members participating in high-risk programs, such as MLMs, should only send/receive payments through Payza. If members transfer funds with another payment processor other than the one used by us, any disputes resulting from that effect are void with respect to our resolution and risk management process.
Only our records will be used to determine the outcome of any conflict or dispute. Anti-Money Laundering guidelines and our fraud prevention policies require that transactions disputed through our process are limited to only the lesser of the funds sent or received through Payza. Therefore, should the case arise that disputes are initiated on ingoing or outgoing funds transfers, only the lesser amount of the two will be treated as relevant to the dispute, resolution and risk management process.
Individuals whose businesses fall under the following "Regulated" industries ARE permitted to use our services. However, accounts and industries that fall under the "Regulated" category must be verified and pay fees associated with their industry. Please note, some industries may be subject to higher fees than regular and other "Regulated" industries. The fees are applied at the discretion of Payza. Please contact Customer Support for more information.
Deferred Rendering of Goods and Services is defined as funds that are received from a client for services or goods to be delivered to the client at a date further than 28 calendar days after purchase. Depending on a seller’s goods, services or industry, we %> reserve the right to temporarily sustain an amount of transactions and/or monies until confirmation is received by virtue of client confirmation or if package delivery information can be substantiated.
We reserve the right to apply reserves and hold periods on funds on a case-by-case basis. Rolling reserves and hold periods will be placed on an account based on a number of factors, including but not limited to the following; business industry, chargeback ratio, refund ratio, processing volume, processing history, pricing model, and rendering of goods and services time frame.
A beneficiary mismatch will occur when an entity might add funds, loading, unloading or withdrawing into or from the party of individual or entity different than that listed in account records. Transactions meeting the above criteria will not be released until requirements under Section 10.0 and 10.1 completed. Please be advised that this process might delay the settlement or completion of said transaction.
This Agreement’s term will begin as soon as you accept these terms and will continue as long as you use the Site or the Services and are a member.
We reserve the right to limit account access or withdrawals and the right to terminate this Agreement with no prior notice for any of the following:
If we have reason to believe or suspect that you have engaged or plan on engaging in any restricted or prohibited activities, we may take various actions to protect us, other users or you from reversals, chargebacks, claims, fees, fines, penalties and any other activity that may render us liable.
The actions we may take include but are not limited to the following:
We will use reasonable efforts to investigate accounts that are subject to account access limitations and to reach a final decision on said limitations. Should your account be limited, all funds will be held for a period of time until the issue is resolved. However, it may be held for a lesser period which we will determine. By following this User Agreement, you can help protect your account from becoming limited.
At this time, we cannot provide services to the countries listed on the O.F.A.C. website.
As a worldwide financial institution, Payza.com is fully committed to conducting due diligence on our clients and ensuring that all applicable laws and regulations necessary to forestall and prevent money laundering. These include confirming the identity of our sellers and buyers by means of:
Furthermore, we reserve the right to conduct enhanced due diligence on all clients given world-wide approved risk-based policies. Please note that Payza.com reserves the right to refuse a transaction or deny operation on a client or account at any time should suspicion arise that it may be connected to money laundering, criminal activity or any other predicate offence to money laundering. Payza.com will not enter into any business arrangement with anyone or group suspected of or directly involved in money laundering, or where funds have been sources or ends of an illegal activity.
In the event that Payza.com receives, during its request for documentation, deceptive documentation, contact details, business description, or other false information, we will terminate the offending account. We are legally bound to report such misdemeanors to the relevant authorities, and as such the subject, business and its owners may be the subject to a criminal investigation.
Providing false, doctored, or deceptive documents is considered as fraud and will be treated as such. Tax Evasion and Fraud is a predicate offence to Money Laundering, and therefore, all assets derived from fraudulent transactions or suspicious activity may be seized and forfeited.
As part of the information that is collected during our verification and AML procedures, we conduct verification through world-wide databases. At the forefront, they will include compliance with OFAC (Office of Foreign Asset Control) requirements, global sanctions reports and government watch lists and rigorous screening processes. At any time, due to a requirement to satisfy any of the above verification methods, a client, business entity or any of the business entity owners or affiliates may be asked a specific document or piece of information to confirm their identity or provide additional information regarding any transaction, operations or even business dealings with certain individuals, institutions and dealings in geographical locations.
Should a situation arise where the nature of the business, geographical specific regulations or account activity fall in the scope of non-compliance in any applicable law or regulation, we will inform the client, business unit or any of the business owners or affiliates of the event and occurrence. For such instances, pre-verification and enhanced due diligence will be required prior to regaining active account status. In cases, where compliance is not achieved pursuing remediation measures, we will see fit to terminate the account and may report the event and surroundings to the applicable law enforcement and regulatory authorities.
Our failure to enforce any provision of these terms is not an allowance of such provisions. It is our right to act with respect to subsequent or similar breaches and enforce such provisions.
This Agreement is governed by and interpreted under the laws of the state of New York as such laws are applied to agreements entered into and to be performed entirely within the state of New York without regard to the conflict of laws provisions thereof to the extent such principles or rules would require or permit the application of the laws of any jurisdiction other than those of the State of New York. Each party irrevocably and unconditionally agrees that it will not commence any action, litigation or proceeding of any kind whatsoever against any other party in any way arising from or relating to this Agreement and all contemplated transactions, including, but not limited to, contract, equity, tort, fraud and statutory claims, in any forum other than the courts of the State of New York sitting in the District of New York and any appellate court from any thereof.
By accepting this Agreement, you acknowledge that upon verification of your personal identification you will be issued a Debit Card or Virtual Account by Cedar Rapids Bank & Trust, pursuant to a license with Visa USA. The account will be funded by the amount indicated by you and those funds will be deducted from the account which you provided. You certify under penalty of perjury the accuracy of the information provided in this application, that you are not subject to backup withholding, that you are a U.S. person (including a U.S. resident alien), and you agree to be subject to the terms and conditions of this Agreement. The iCareCard name and logo are trademarks of PINCHECK, LC All Rights Reserved. Patent Pending. Copyright © 2003- 2014
iCareCard is a registered ISO of Cedar Rapids Bank and Trust.
Cards are issued by Cedar Rapids Bank and Trust, Cedar Rapids, Iowa, pursuant to a license from Visa U.S.A.
Accounts with a positive balance but have not been accessed in 18 months are considered dormant. Dormant accounts are subject to a charge of $10 per month. To regain access to your account after it has been placed in dormant status, please contact . Customer Service.